Returns & Refunds Policy

Our Returns Policy

At Barkbargain, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to return your item for a full refund or exchange.

Return Conditions

  • Items must be unused and in their original condition
  • Products must be in original packaging with all tags attached
  • Proof of purchase (order number or receipt) is required
  • Personalised or custom items cannot be returned unless faulty

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong product. We recommend using a tracked shipping service for returns.

Refund Process

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Exchanges

If you need a different size or colour, please contact us and we'll arrange an exchange for you.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Contact Us

For any questions about returns or to initiate a return, please contact our customer service team.